DoubleDown AI
vs Intercom.

A per-seat price means the bill goes up when more of your people use the tool. That is reasonable for a help desk, where a seat is genuinely a person doing work. It is an odd fit for a website chatbot, where the software is answering and your staff are only reading what it did — you end up rationing access to information about your own customers to keep a subscription down.

The same logic applies to a per-resolution AI fee. It is honest pricing and it aligns cost with value. It also means your best month is your most expensive one, which is a hard thing to budget for on a small business’s cash flow.

Intercom is a considerably larger and more mature product than ours, with features we do not have and are not trying to build — team inboxes, routing, SLAs, SSO, HIPAA support. If you are running a support team, buy Intercom.

We are a South African company registered in January 2026, so we are young, and we would rather you read that here than find it out later. What we can put in writing is narrow and checkable: every price is published in rands before you pay, there is no minimum term on any plan, and the website chatbot has a free 50-message trial that does not ask for a card.

If what you need is a large marketplace of integrations and a decade of product maturity, buy the international one. If what you need is a chatbot that answers your customers in your languages, bills in your currency and has a person on a local number when it goes wrong, that is the thing we built.

Every Intercom figure on this page was read from https://www.intercom.com/pricing on 25 August 2026, and is quoted in US dollars exactly as published there — nothing is converted, estimated or remembered. Prices change without notice, so check that link before you rely on anything here. If you find a figure that has moved, tell us and we will fix it.