From R349 a month on Minimum Package (400 emails a month), with R500 setup once, up to R1,699 a month on Scale. It reads every email, sorts it by urgency, answers routine questions from your own information and drafts or escalates the rest. Month to month, no contract, live in 30 minutes, any time. The price is the same anywhere in South Africa.
No East London office is needed: we are based in Vanderbijlpark, Gauteng, and set everything up online, so a East London business gets the same setup and the same prices.
It reads every email, sorts it by urgency, answers the routine ones from your own information and drafts or escalates the rest.
Pressing, plastics, harness, seating and exhaust suppliers around the Mercedes-Benz SA plant. Schedule, delivery and quality queries from your customers are sorted by urgency, and anything about a rejection or a late load is escalated to a person at once.
Manufacturers and BPO floors in the East London IDZ. Enquiries from customers, suppliers and job seekers are sorted by urgency; routine questions are answered from your own information and the rest is routed to the right team.
GPs, dentists, vets, optometrists and physios in Beacon Bay and Vincent. Appointment, fee and medical-aid questions are sorted and answered from what you give it; anything clinical or urgent is escalated to your reception, never answered by the AI.
Beachfront hotels, B&Bs, surf schools and Wild Coast tour operators. Booking enquiries, directions and policy questions get an answer or a ready draft at any hour; special requests and complaints are flagged as urgent for your team.
Read from the same source the checkout charges from. The setup is charged once, with your first month, in one payment. Month to month, no contract.
| Monthly | Setup, once | Includes | |
|---|---|---|---|
| Minimum Package | R349/mo | R500 | 1 mailbox connected — Gmail, Outlook or any IMAP · 400 emails handled / month |
| Growth | R799/mo | R750 | 1,500 emails handled / month · Up to 3 mailboxes — sales@, info@, support@ |
| Scale | R1,699/mo | R1,000 | 5,000 emails handled / month · Up to 10 mailboxes |
Minimum Package, Growth or Scale, month to month. You pay the setup and your first month in one payment.
Gmail, Google Workspace or any mail host with IMAP and an app password (most cPanel hosts, Zoho). Microsoft 365 and Outlook.com mailboxes cannot be connected yet. You keep your address and your provider.
We set it up and test it, you review it, and it goes live. Start in draft mode, where every reply waits for your one-click send, and switch to auto when you trust it.
Businesses anywhere in East London sign up online, including West Bank · Wilsonia · East London IDZ · Beacon Bay · Vincent · Vincent Park · Nahoon · Quigney · Baysville · Cambridge · Stirling · Gonubie · Hemingways · Mdantsane · Berea · Selborne · Southernwood · Amalinda.
The same setup and the same prices in King William's Town · Bhisho · Berlin · Mthatha · Port Elizabeth · Port Alfred.
Bulk email marketing in East London · Online booking system in East London · Invoicing and bookkeeping software in East London · Website design in East London · Custom AI development in East London · AI chatbot and AI services in East London.
Johannesburg · Pretoria · Cape Town · Durban · Gqeberha · Bloemfontein · Vanderbijlpark. Or see the Email AI Bot page and everything DoubleDown AI does.
No. We are based in Vanderbijlpark, Gauteng, and set everything up online, so a East London business gets the same setup and the same prices as one down the road from us. It goes live in 30 minutes, any time, any day.
The same as anywhere in South Africa: there is no regional pricing. Minimum Package R349/mo + R500 setup, Growth R799/mo + R750 setup, Scale R1,699/mo + R1,000 setup. Month to month, no contract.
Yes. Schedule, delivery and quality queries from your customers are sorted by urgency, and anything about a rejection or a late load is escalated to a person at once.
Gmail and Google Workspace, yes, and any mail host that offers IMAP with an app password, such as most cPanel hosts and Zoho. Microsoft 365 and Outlook.com mailboxes cannot be connected yet. You do not change your email address, your hosting or your provider.
It replies in the language the customer wrote in. English and Afrikaans are its strong languages; isiXhosa is best-effort, so test it on a few of your own customers’ emails before you switch it to auto.
Start in draft mode and approve every reply until you trust it.