From R349 a month on Minimum Package (400 emails a month), with R500 setup once, up to R1,699 a month on Scale. It reads every email, sorts it by urgency, answers routine questions from your own information and drafts or escalates the rest. Month to month, no contract, live in 30 minutes, any time. The price is the same anywhere in South Africa.
No Durban office is needed: we are based in Vanderbijlpark, Gauteng, and set everything up online, so a Durban business gets the same setup and the same prices.
It reads every email, sorts it by urgency, answers the routine ones from your own information and drafts or escalates the rest.
Durban handles most of South Africa’s container traffic. Shipment queries, document requests and rate questions are sorted by urgency, routine questions are answered from your own information, and every quote request lands with your desk.
Wealth managers, brokers and insurers on Umhlanga Ridge. Client mail about statements, cover and claims is sorted by urgency; routine questions are answered from the FAQs and wording you approve, and anything about a claim or a complaint goes to an adviser.
Restaurants, caterers, grocers and jewellers around Berea, Overport, Reservoir Hills and Phoenix. Order, stock and trading-hours questions are answered from what you give it, and complaints or refund requests are escalated to a person instead of guessed at.
Manufacturers, fabricators and component suppliers serving Prospecton and Bell. Customer and supplier mail is sorted by urgency, routine questions about lead times and documents are answered from what you give it, and quote requests go to sales.
Read from the same source the checkout charges from. The setup is charged once, with your first month, in one payment. Month to month, no contract.
| Monthly | Setup, once | Includes | |
|---|---|---|---|
| Minimum Package | R349/mo | R500 | 1 mailbox connected — Gmail, Outlook or any IMAP · 400 emails handled / month |
| Growth | R799/mo | R750 | 1,500 emails handled / month · Up to 3 mailboxes — sales@, info@, support@ |
| Scale | R1,699/mo | R1,000 | 5,000 emails handled / month · Up to 10 mailboxes |
Minimum Package, Growth or Scale, month to month. You pay the setup and your first month in one payment.
Gmail, Google Workspace or any mail host with IMAP and an app password (most cPanel hosts, Zoho). Microsoft 365 and Outlook.com mailboxes cannot be connected yet. You keep your address and your provider.
We set it up and test it, you review it, and it goes live. Start in draft mode, where every reply waits for your one-click send, and switch to auto when you trust it.
Businesses anywhere in Durban sign up online, including Durban CBD · Umhlanga Ridge · Umhlanga Rocks · Durban North · Morningside · Glenwood · Berea · Overport · Phoenix · Westville · Pinetown · Hillcrest · Kloof · New Germany · Chatsworth · Bluff · Musgrave.
The same setup and the same prices in Umhlanga · Ballito · Umdloti · Amanzimtoti · Salt Rock · Pietermaritzburg · Richards Bay.
Bulk email marketing in Durban · Online booking system in Durban · Invoicing and bookkeeping software in Durban · Website design in Durban · Custom AI development in Durban · AI chatbot and AI services in Durban.
Johannesburg · Pretoria · Cape Town · Gqeberha · Bloemfontein · East London · Vanderbijlpark. Or see the Email AI Bot page and everything DoubleDown AI does.
No. We are based in Vanderbijlpark, Gauteng, and set everything up online, so a Durban business gets the same setup and the same prices as one down the road from us. It goes live in 30 minutes, any time, any day.
The same as anywhere in South Africa: there is no regional pricing. Minimum Package R349/mo + R500 setup, Growth R799/mo + R750 setup, Scale R1,699/mo + R1,000 setup. Month to month, no contract.
Yes. Shipment queries, document requests and rate questions are sorted by urgency, routine questions are answered from your own information, and every quote request lands with your desk.
Gmail and Google Workspace, yes, and any mail host that offers IMAP with an app password, such as most cPanel hosts and Zoho. Microsoft 365 and Outlook.com mailboxes cannot be connected yet. You do not change your email address, your hosting or your provider.
It replies in the language the customer wrote in. English and Afrikaans are its strong languages; isiZulu is best-effort, so test it on a few of your own customers’ emails before you switch it to auto.
Start in draft mode and approve every reply until you trust it.